Management

I have been reading various management books and they all go back to how to talk to people. Most if not all say that learning how to talk to people is the key. Manage your emotions is a big key as well. If you get upset then the person you are talking to is going to get upset. If they are angry, hear them out and diffuse the situation. Management is mostly about people skills. I am no expert but I have been trying out different techniques and the best one is listen, tell them what you expect and want. Be straight forward and honest. Expect the same in return and work is relaxed and fun.